Returns
- Garments can be returned 7 days after delivery if they have not been worn & labels & tags are still intact.
- If garment is faulty or defective the garment will be replaced or if it cannot be replaced either a credit note or refund will be issued.
- Please note shipping fees are nonrefundable.
- Sale products are not eligible for return or exchange, therefore no refunds will be processed for these products unless the product is damaged or faulty.
- If the garment is the incorrect size it can be exchanged.
- Regrettably no returns or refunds on change of mind.
- For further enquiries please contact us on shop@jatine.com
Shipping policy:
- Free delivery for any purchase over R350,00. to all major towns & cities, additional fees may apply to any outlying areas.
- Purchases under R350.00 will be subject to a R29.00 delivery fee to all major towns & cities, additional fees may apply to any outlying areas.
- Orders will be delivered within 3-5 working days anywhere in South Africa.
- Deliveries can be made to addresses outside of South Africa however delivery fees and local taxes & duties may apply.
- Orders to addresses outside of SA may take up to 10 working days.
A Jatine Gift card is the perfect way to spoil your loved one by giving them the joy of shopping without the price tag.
- Gift cards are valid for 6 months from the date of purchase.
- Gift cards may be redeemed either on our online store by entering the unique code in the promotion code box upon checkout or by making an appointment & visiting our design studio showroom located in Bryanston Johannesburg.
- Please contact us to setup an appointment.
Please note
- Jatine Gift Vouchers can not be redeemed through any of our stockists.
- The Jatine gift card cannot be exchanged for cash and cannot be replaced if lost or stolen.
- Jatine Gift cards are available in various amounts from R150.00-R5000.00.
- Please note when making the order if you would like the gift voucher to be kept separate with 2 different promo codes or if you would like them to be added together as one gift voucher & one promo code.
- Note only 1 promo is allowed on the online check-out per purchase.